Sunday, March 3, 2013

Corporations and Emotional Labor

Pret A Manger: When corporations enforce happiness | New Republic: Back when she wrote her book, Hochschild estimated that about one-third of all jobs entailed "substantial demands for emotional labor." Today, she figures it's more like half. This is, among other things, terrible news for men, who (unlike women) are not taught from birth how to make other people happy. Perhaps that explains why men are losing ground in the service economy.
A thousand times "YES!"

via Metafilter.